Service 05
Service & Support
Clear SLAs and dedicated contacts. Your enquiries are handled by people who really know your system.
Support-Leistungen
What we cover.
Dedicated contact person
You know your account manager — and they know your system. No need to explain everything every time you get in touch.
Helpdesk (email & telephone)
Ticket system with priority levels, response times as per SLA, and transparent status tracking.
Editorial training courses
TYPO3 basics, custom elements, accessibility in the CMS — for new and experienced editors.
Minor developments
Allotted hours for minor adjustments, new fields and template corrections — without the hassle of project administration.
Security incidents
Prioritised handling of security incidents — outside the standard ticketing system.
Knowledge base & manuals
Comprehensive editorial guidelines, video tutorials for common tasks, and a searchable knowledge base.
Frequently Asked Questions
Bevor Sie das Support-Formular ausfüllen.
Weitere Fragen? Schreiben Sie uns.Yes — we also offer support packages for systems that are not hosted by us. This requires a brief onboarding process so that we can familiarise ourselves with your architecture. You can then purchase hourly packages as and when required.
For critical systems (e.g. application portals during enrolment periods), we offer on-call SLAs with an emergency hotline. This is set out individually in the contract.